PureVPN is a commercial virtual private network service owned by GZ Systems Ltd. Founded in 2007, the company is based in Hong Kong. PureVPN allows users to select from four categories: Stream, Internet Freedom, Security/Privacy, and File Sharing.
REFUNDS & RETURNS
As we offer digital products only, we have some terms and conditions to make replacement or refund of our products. You can contact our support team when you encounter issues with our provided product keys. Let’s have a look at our refund policies.
When do You Get Refunds or Replacements?
- You will get refunds or replacements within 30 days of making the purchases.
- We allow you to cancel your order before delivering the purchased product key.
- A well-executed request to our support team can help you to get the refund or replacement of your product key.
How can You Make a Refund or Replacement Request?
You can request for a refund from our after-sales support team within 30 days of purchasing the product. Here is how you can do so:
- Contact our support team. You can open a Support Ticket (recommended), knock on our dedicated chat box, or mail us at email@example.com.
- Our support team member will contact you instantly.
- Once you are eligible for the refund, your refund will be credited to the payment method used to purchase the product key.
- When you are eligible for replacement, we’ll instantly deliver you a new product key.
- Refund is not applicable for the redeemed or used product keys.
- You will not get any refund for any incorrect or incompatible purchase.
- After delivering the product key, we do not accept cancellation requests.
Note: Always remember to request refunds or replacements within 30 days of making the purchases.
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