Refunds
Once a purchased software package has been activated or an activation has been attempted through an online activation site, the package becomes none refundable. We cannot add the software package to our stock if an activation has been completed or attempted. We cannot issue a refund if a customer has purchased the wrong product.
Example: A customer purchases a windows software package for a Mac machine.
Exchanges
Msckey will exchange software purchases for up to 30 days after order completion but only if the software has not been downloaded by the customer, you can also return your purchased software within 30 days if the software remains none downloaded for a full refund.
Refund process
Refunds will be credited back to the credit/debit card that customers used to place their order, refunds are processed from our platform immediately the time taken to credit to the customer depends entirely on the customers card issuer and/or bank account.
How to initiate a Refund/Exchange
Please contact us by email at support@msckey.com to arrange a refund/replacement.
